Hammy Features

Multichannel Customer Communication

Hammy is a customer communication system that can use multiple channels from email to regular letters to cover all your communication needs.

In case of a failed delivery, it emphasizes a cost effective chain to reach your customers through these various channels. For example, if you send an electronic document by e-mail and your customer doesn’t open it for 7 days, Hammy can automatically warn him/her via SMS message. If the customer doesn’t open the e-mail despite the warning, Hammy can automatically initiate a postal letter with the related document.

The whole lifecycle of individual message flows is tracked in detailed level, so you can be sure, your message has been delivered.

Full automation, excellent performance

Besides the truly high performance Hammy provides full automation.

You can use Hammy to increase your sales potential and engage in electronic direct marketing campaigns where you can rely on the highly automated features and you have full control of your campaigns by using predefined email cycles for the logging of follow-up events, such as message openings, clicks, unsubscribes which are facilitated by Hammy.

Messages in Hammy are created in an HTML editing interface using templates which can be customized according to your branding and personalized with custom fields. All mails are tested in multiple browsers and email clients prior to delivery for increased customer satisfaction.

All legal regulations fulfilled

Hammy is fully in line with GDPR, European Union and national legislation.

Hammy is fully in line with the strict GDPR regulations when it comes to the handling of your recipient’s data and all of the sent messages are digitally signed and have time stamps so that they count as legally binding according to EU jurisdiction.
All documents are either attached in an encrypted pdf format or can be accessed through a portal after authentication.
Message tracking is approved by Financial Supervisory Authority.